Answering Your COVID-19 FAQs

Rest Assured at Castlemartyr Resort

We look forward to welcoming all guests back to Castlemartyr Resort in the coming weeks, and while things may be slightly different for now, we ask that you bear with us as we continue to provide a wonderful 5 Star escape for you and your family.

The safety of our guests and our team is of paramount importance at Castlemartyr Resort, with this in mind we continue to implement our ‘Rest Assured’ strategy, designed to ensure that your stay is as safe and enjoyable as possible.

As Castlemartyr Resort continues to open in phases, with our Golf course, Proshop and luxury self-catering now reopened, and the hotel and spa reopening from July 16th, we continue to implement all HSE Recommendations and Failte Ireland Guidelines across the Resort.

Below, we have gone into more detail on the steps we are taking, in accordance with the latest recommendations and guidelines, to ensure your stay with us is as smooth and enjoyable as possible, while still offering the security and peace of mind required at these times.

Before Your Stay

Before Your Stay
  • To ensure your stay goes as smoothly as possible, and to avoid any unnecessary contact, the card used at the time of your booking will be used to cover any other transactions (dining, beverages, etc.) for the duration of your stay.
  • We ask that all guests please arrive no earlier than their check-in time.
  • We aim to reduce contact during the check-in process, with guests asked to respect our social distancing and queueing layout.
  • Please note that in line with the latest guidelines, your contact details will be retained for 4 weeks for contact tracing purposes and will only be used for this purpose in line with GDPR.
  • To avoid the need to check out at the reception counter, we will present you with your bill prior to departure.
  • We have facilities in place for an Express Checkout with no contact required.

On Arrival

On Arrival
  • To ensure the health and safety of our guests and concierge team, regrettably our valet parking service will now only be available upon request for those that require assistance.
  • We will have hand sanitization stations as well as wipes for your luggage available at each entrance, with hand sanitization stations located at strategic points around the hotel
  • All hotel key cards will be disinfected after each stay
  • Appropriate signage will be in place throughout the lobby and hotel’s public areas to remind our guests to observe social distancing and hand washing, face covering, coughing and respiratory etiquette.
  • Please note that hotel doorways will be left open where possible to minimize contact, and elevator use will be limited where possible

Your Room

Your Room
  • Our stay over and turn down service will be available upon request, and if requested we ask that your room be vacant at the time. We will of course provide additional water, teas and coffees with this in mind.
  • The Castlemartyr Resort team are currently undergoing thorough and extensive training in the best practices in cleaning and preparing our guest bedrooms, focusing on all touch points and high traffic areas. Each member of our housekeeping team is receiving an individual document which breaks down all actions to be taken before and after a guest stays with us.
  • All guest bedrooms will be sanitized with the appropriate chemicals prior to their stay, and a 'sanitizer seal' will be placed on each door to confirm that the room has been thoroughly cleaned and inspected.
  • All other printed items and the guest folder will be removed, with the full guest directory available on Smart TV.
  • All remotes will be plastic coated, with the coating changed after every stay.

Dining

Dining
  • Every effort will be made to ensure your dining experience will be of the same high standards you have come to expect. 
  • Please note that our dining outlets will be reduced temporarily and those open will be operating with a reduced menu and seating capacity. 
  • We ask that all meals in the Resort dining outlets are prebooked in advance to aid with social distancing, and to provide you with the best possible dining experience.
  • Tables in our dining outlets will be strategically placed to encourage social distancing and allow for a relaxed dining experience
  • Tableware including all used and unused wares, condiments, placemats and linens will be removed and disinfected after each group has left. Tabletops and chair arms will also be disinfected after each seating
  • All menus provided will be disposable, single use and printed on recycled paper.

The Castlemartyr Resort Team

The Castlemartyr Resort Team
  • Castlemartyr Resort have created a Sanitation Team, specifically to review and implement our Rest Assured Policy.
  • All HSE Recommendations and Failte Ireland Guidelines regarding safe workplace management and best practices are in effect and reviewed daily.
  • The Castlemartyr Resort team is being split into teams, each team being assigned its own colour and independent area of the Resort. This step is being taken to encourage social distancing within the team, and to ensure the best possible level of service.
  • Each member of the Castlemartyr Resort team will have their own hand sanitisation and cleaning hygiene products, with regular team hand sanitisation carried out, as well as when clocking in and out.
  • Each member of the Castlemartyr Resort team will also have their temperature checked at the beginning of their work day.
  • Each member of the Castlemartyr Resort team will be wearing all appropriate PPE.

The Health Club & Pool

The Health Club & Pool
  • We have extended the family pool times from 10-6pm each day to ensure all guests have access during their stay
  • To aid with social distancing guests are asked to book a pool slot with our Health Club reception team on arrival, with the same procedure in place for those that would like to use the gym facilities
  • Access to the Health Club changing facilities and showers are currently restricted
  • Access to the Sauna, Steam Room and Jacuzzi is currently unavailable

Answering your COVID-19 FAQs.


When will The Castlemartyr Resort re-open?

Castlemartyr Resort will be reopening in phases, with our Golf course, Proshop and luxury self-catering now open, and the hotel reopening from July 16th, we continue to implement all HSE Recommendations and Failte Ireland Guidelines in the Resort, and each of our outlets, including the Golf Club, Self-Catering Lodges, Hotel and dining outlets.

Will the Knight's Bar be open to non-residents?

Unfortunately not for now. As we continue to follow the latest guidelines and continue to promote the health and safety of our guests and team, the Knight’s Bar and other dining outlets shall remain open to Resort guests only.

Will non-residents be able to dine at the hotel?

The Clubhouse at Castlemartyr Resort is now available to book for non-residents. We look forward to reopening our Bell Tower, Afternoon Tea, Sunday Lunch and all-new Terrace dining options to non-residents in the coming weeks.

What if I want to cancel my booking?

If you would like to cancel or reschedule your booking please inform our reservations department as soon as possible on 021 421 9000, or by email at reservations@castlemartyrresort.ie. Please note there may be a slight delay in responding to your email given current circumstances.

When will the Health Club and Pool be open to members?

We are currently finalising plans to reopen the Health Club and pool to Health Club members on July 20th. Please note however that these facilities will be reopened with strict distancing and hygiene measures in place, that may impact on their opening times and accessibility.

When will the Spa be open?

We are currently finalising our plans for the reopening of the Castlemartyr Resort Spa, with current plans to reopen from July 16th. Please keep checking back for more information.

Can I extend a voucher that is going to expire soon?

We are certainly happy to work with guests who would like to extend their vouchers, however, please note that this is done on a case by case basis and may not be possible for vouchers that have already expired. For more information on extending your voucher, please call 021 421 9000 or email info@castlemartyrresort.ie.

When will the Golf Club be open for guests?

In accordance with the latest HSE Recommendations and Failte Ireland Guidelines, the Castlemartyr Resort Golf Club has now reopened. For more information, please call our Golf Proshop on 021 421 9001.

 

Please bear with us as we continue to provide a wonderful 5 Star escape for you and your family.