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Answering Your COVID-19 FAQs

 

Latest updates as per 20/10/2020

  • Please note, due to the revised Government restrictions, we are unable to facilitate guests reservations from Wednesday 21st October. However, the resort remains open to essential and non-tourism business.
  • Our team are available to amend your reservation, answer any inquiries, or to assist you with Christmas gift voucher ideas. Please do not hesitate to contact us on 021 421 9000, or at info@castlemartyrresort.ie.
    We hope it will not be too long before we can welcome all of our loyal and valued guests back to the resort.

 

Answering your COVID-19 FAQs.

What is the latest update on Castlemartyr Resort?
Please note, due to the revised Government restrictions, we are unable to facilitate guests reservations from Wednesday 21st October. However, the resort remains open to essential and non-tourism business.
Our team are available to amend your reservation, answer any inquiries, or to assist you with Christmas gift voucher ideas. Please do not hesitate to contact us on 021 421 9000, or at info@castlemartyrresort.ie.
We hope it will not be too long before we can welcome all of our loyal and valued guests back to the resort.

 

What does this mean for my booking/upcoming stay?

  • If you booked through a third party, i.e. Booking.com please contact them directly online to amend or cancel your reservation.
  • If you made your reservation through the Castlemartyr Resort website, please amend your booking online. To do this, open your confirmation email from us, then click on the tab at the top that reads “amend booking”, please use this option to amend your reservation.
  • If you made your reservation directly with the hotel, please contact us to amend your reservation. Due to high volumes of calls during this time, please email us at reservations@castlemartyrresort.ie with your contact number and we will be on touch as soon as we can. We greatly appreciate your patience at this time.

 

Will I lose my deposit on an existing booking?
You will not lose your deposit/existing payment on any bookings. Our team have a number of options available and will be happy to discuss rescheduling your stay to a later date. For more information, please email our team at reservations@castlemartyrresort.ie.

 

Are you accepting bookings from Essential Workers?
During this time our self-catering lodges are open to guests travelling for essential non-social and non-tourist purposes. For more information, or to make a reservation, call 021 421 9000, or visit castlemartyrresort.ie.

 

Can I still access and walk the Castlemartyr Resort grounds?
Unfortunately, the grounds are currently closed to all members of the public. We will update or social media channels as soon as this changes.

 

What does this mean for my Health Club membership?
Please note, due to the revised Government restrictions, we are unable to facilitate guests and Health Club members from Wednesday 21st October. However, the resort remains open to essential and non-tourism business.

During this temporary closure, all Health Club memberships will be paused, and any time the Health Club is inaccessible will be added on to the end of your membership. Direct debits will not be running while the Health Club is closed.

 

What does this mean for my Spa booking?

Please note, due to the revised Government restrictions, we are unable to facilitate Spa bookings and reservations from Wednesday 21st October.

For your convenience, we have cancelled all treatments and you will not be charged for any upcoming or prebooked treatments. The Spa team at Castlemartyr Resort will be in contact before we reopen to give you the opportunity to rebook your treatment.

 

Can I still purchase a Castlemartyr Resort Voucher?
You can indeed. All vouchers are valid for 5 years so there is plenty of time for them to plan that perfect getaway. To browse our voucher selection click here. Vouchers can be emailed, or posted in a Castlemartyr Resort gift box, to the purchaser or recipient.

 

Can I extend a voucher that is going to expire soon?
We are certainly happy to work with guests who would like to extend their vouchers, however, please note that this is done on a case by case basis and may not be possible for vouchers that have already expired. For more information on extending your voucher, please call 021 421 9000 or email info@castlemartyrresort.ie.

 

Are you still accepting wedding bookings/inquiries?
The events team at Castlemartyr Resort are happy to discuss future dates with couples, and can provide details and virtual tours (booked in advance). For more information, email events@castlemartyrresort.ie.

 

 

Please note that for now, the information below is only relevant to essential and non-tourism related visitors. These steps are part of our overall 'Rest Assured' policy.

Guests from Ireland

Guests from Ireland

Please note that we continue to adhere to the latest Irish Government Guidelines, particularly those regarding the newly released 'Resilience and Recovery 2020-2021: Plan for Living with COVID-19', including domestic travel restrictions imposed as part of the new 'Level' system. These latest policies can be viewed online here.

With this in mind, due to the revised Government restrictions, we are unable to facilitate guests reservations from Wednesday 21st October. However, the resort remains open to essential and non-tourism business.

If you have any questions or concerns regarding an upcoming stay, or believe that you cannot travel due to any restrictions in place, please feel free to contact our team on +353 21 421 9000 or at reservations@castlemartyrresort.ie.

Guests from Overseas

Guests from Overseas

Castlemartyr Resort continues to adhere to the latest Irish Government Guidelines, particularly those regarding the newly released 'Green List'. As per Irish Government Guidelines, all travellers arriving from countries outside of this list are required to complete 14 days of quarantine.

Please note that as per the latest IHF Guidelines we do not have facilities in place to cater for quarantine, or visitors travelling from countries not on the ‘green list’ and that unfortunately, we cannot accept these bookings until Irish Government travel advice changes. We appreciate your understanding at this time.

Before Your Stay

Before Your Stay
  • Please note that in accordance with the latest government guidelines all guests are now required to wear face coverings in all public areas for the duration of their stay.
  • To ensure your stay goes as smoothly as possible, and to avoid any unnecessary contact, the card used at the time of your booking will be used to cover any other transactions (dining, beverages, etc.) for the duration of your stay.
  • We ask that all guests please arrive no earlier than their check-in time.
  • We aim to reduce contact during the check-in process, with guests asked to respect our social distancing and queueing layout.
  • Please note that in line with the latest guidelines, your contact details will be retained for 4 weeks for contact tracing purposes and will only be used for this purpose in line with GDPR.
  • To avoid the need to check out at the reception counter, we will present you with your bill prior to departure.
  • We have facilities in place for an Express Checkout with no contact required.

On Arrival

On Arrival
  • To ensure the health and safety of our guests and concierge team, regrettably our valet parking service will now only be available upon request for those that require assistance.
  • We will have hand sanitization stations as well as wipes for your luggage available at each entrance, with hand sanitization stations located at strategic points around the hotel
  • All hotel key cards will be disinfected after each stay
  • Appropriate signage will be in place throughout the lobby and hotel’s public areas to remind our guests to observe social distancing and hand washing, face covering, coughing and respiratory etiquette.
  • Please note that hotel doorways will be left open where possible to minimize contact, and elevator use will be limited where possible

Your Room

Your Room
  • Our stay over and turn down service will be available upon request, and if requested we ask that your room be vacant at the time. We will of course provide additional water, teas and coffees with this in mind.
  • The Castlemartyr Resort team are currently undergoing thorough and extensive training in the best practices in cleaning and preparing our guest bedrooms, focusing on all touch points and high traffic areas. Each member of our housekeeping team is receiving an individual document which breaks down all actions to be taken before and after a guest stays with us.
  • All other printed items and the guest folder will be removed, with the full guest directory available on Smart TV.
  • All remotes will be sanitized between stays and an additional sanitization wipe left in-room.

Dining

Dining
  • Please note that all restaurants, bars and dining areas are residents only this includes our Afternoon Tea & Sunday Lunch offerings.
  • Every effort will be made to ensure your dining experience will be of the same high standards you have come to expect. 
  • Please note that our dining outlets will be reduced temporarily and those open will be operating with a reduced menu and seating capacity. 
  • We ask that all meals in the Bell Tower restaurant are prebooked in advance to aid with social distancing, and to provide you with the best possible dining experience.
  • Tables in our dining outlets will be strategically placed to encourage social distancing and allow for a relaxed dining experience
  • Tableware including all used and unused wares, condiments, placemats and linens will be removed and disinfected after each group has left. Tabletops and chair arms will also be disinfected after each seating
  • All menus provided will be disposable, single use and printed on recycled paper, and are available to view by QR code on your smart device.

The Castlemartyr Resort Team

The Castlemartyr Resort Team
  • Castlemartyr Resort have created a Sanitation Team, specifically to review and implement our Rest Assured Policy.
  • All HSE Recommendations and Failte Ireland Guidelines regarding safe workplace management and best practices are in effect and reviewed daily.
  • The Castlemartyr Resort team is being split into teams, each team being assigned its own colour and independent area of the Resort. This step is being taken to encourage social distancing within the team, and to ensure the best possible level of service.
  • Each member of the Castlemartyr Resort team will have their own hand sanitisation and cleaning hygiene products, with regular team hand sanitisation carried out, as well as when clocking in and out.
  • Each member of the Castlemartyr Resort team will also have their temperature checked at the beginning of their work day.
  • Each member of the Castlemartyr Resort team will be wearing all appropriate PPE.

The Health Club & Pool

The Health Club & Pool
  • We have extended the family pool times from 10-6pm each day to ensure all guests have access during their stay.
  • To aid with social distancing guests are asked to book a pool slot with our Health Club reception team on arrival, with the same procedure in place for those that would like to use the gym facilities.
  • Access to the Health Club changing facilities and showers are currently restricted.
  • Access to the Sauna, Steam Room and Jacuzzi is currently unavailable.

Please bear with us as we continue to provide a wonderful 5 Star escape for you and your family.